Return and Refund Policy

Return & Refund Policy

At NowaBlaze, we are committed to providing you and your pets with high-quality products. If you are not completely satisfied with your purchase, we are here to help.

Key Return & Refund Information:

• Return Window: 30 days from the date you received your item.
• Restocking Fee: No Restocking Fee ($0.00).
• Return Method: By Mail.
• Return Shipping Cost (Defective/Damaged): Free (NowaBlaze provides a prepaid label).
• Return Shipping Cost (Customer Remorse/Change of Mind): Customer is responsible for return shipping costs.
• Refund Processing Time: Within 10 business days after the return is inspected and approved.

How to Initiate a Return

To start a return, please contact our support team at support@nowablaze.shop
Please include the following in your email:

1. Your full name and Order Number.
2. The name of the item(s) you wish to return.
3. The reason for the return (e.g., defective, wrong item, changed mind, etc.).

Note: Items sent back to us without first requesting a return will not be accepted. Once accepted, we will provide you with the return shipping address and detailed instructions.

Conditions for Return

To be eligible for a return, your item must meet the following criteria:

• The item must be new, unworn, unused, and in the same condition that you received it.
• The item must be in its original packaging, with all original tags, labels, and accessories included.

Return Shipping Costs

To ensure transparency, our return shipping cost policy is as follows:

• Defective or Damaged Products: If the product is faulty or arrived damaged, NowaBlaze covers the return shipping cost. We will provide a prepaid shipping label.
• Customer Remorse: If you simply wish to return the product (changed mind, ordered the wrong size/color), the customer is responsible for the return shipping cost. Original shipping fees are non-refundable.

Damages and Issues

Please inspect your order upon receipt.

• Shipping Damage: If you notice shipping damage, please contact us immediately so we can file a claim.
• Defective/Wrong Items: If the item is defective or if you receive the wrong item, you are covered under our 30-day return window. Contact support@nowablaze.shop so we can evaluate the issue and make it right.

Refunds

Once we receive and inspect your return, we will notify you by email regarding the approval or rejection of your refund.

• Approval: If approved, you will be automatically refunded on your original payment method.
• Timeline: Please allow up to 10 business days for the refund to be processed. Note that your bank or credit card company may require additional time to post the refund to your account.

Exchanges

The fastest way to ensure you get the item you want is to return the original item following the process above. Once the return is accepted, you can make a separate purchase for the new item.

Contact Us

If you have any questions about our Return and Refund Policy, please do not hesitate to get in touch.

• Email: support@nowablaze.shop
• Phone: +1 (505) 927-4816 (During regular business hours)